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Product:  Mentor QA Suite™
Company:  HigherGround
Type:  Software
Description:  The Mentor Quality Assurance Suite™ adds Agent Evaluation and Screen Capture capability to your Fusion Series 7™ system. When coupled with the Praetorian Voice Recorder™ for scheduled, random, on-demand and continuous recording, your system becomes exponentially more powerful.

Mentor gives you the tools you need to monitor, evaluate and improve agent performance so your company can capitalize on every opportunity that comes with every call.

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Related   Products:  Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | Employee Monitoring | Quality Control | Software Quality Assurance

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