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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
sponsored by Microsoft

Users of Microsoft Dynamics™ CRM laptop client for Microsoft Office Outlook® sometimes find that there can be a considerable amount of time spent between the point data is being gathered in the field by a salesperson and synchronized to the Microsoft Dynamics CRM server. During this time, the data captured is stored in the Microsoft SQL Server™ Express Edition databases that were created during the installation of Microsoft Dynamics CRM clients for Outlook Compatibility Update (V3c). This data could be highly sensitive to the business and cause major problems if it fell into malicious hands. Data theft via remote access or theft of portable computers is not uncommon. How does one address this issue?

This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Microsoft
File Classification – Taming the Wild Beast of Unstructured Data
sponsored by Microsoft
Webcast: |  Posted: 17 Mar 2010
Premieres: 30 Mar 2010, 10:00 EDT (14:00 GMT)
Summary: This webcast explores the current state of manual data management and discusses how file classification can reduce security risks and highlight growth opportunities for organizations.  Gain insight into other benefits of file classification and learn how to better manage data in your organization.

Enhanced Classification and Policy Enforcement with Windows Server 2008 R2 and Titus Labs
sponsored by Microsoft
Webcast: |  Posted: 15 Mar 2010
Premieres: 23 Mar 2010, 10:00 EDT (14:00 GMT)
Summary: With the sheer volume of data on servers, it has become very difficult for IT administrators to manage the information and mitigate the risks of data leakage.  File classification is a critical first step in addressing these challenges.  This session covers how to leverage Windows servers to deliver enhanced classification and policy enforcement.

Delivering Customer Service via the Contact Center and the Web
sponsored by Microsoft
Analyst Report: |  Posted: 09 Mar 2010
Published: 01 Sep 2009
Summary: This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.

The Empowered Customer: Productivity Enhancements in a Digital Era
sponsored by Microsoft
White Paper: |  Posted: 09 Mar 2010
Published: 05 Mar 2010
Summary: This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers
sponsored by Microsoft
Analyst Report: |  Posted: 09 Mar 2010
Published: 01 Jun 2009
Summary: The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.

Live Expert Chat: The A to Z of Desktop Virtualization with Microsoft – Learn How to Enable Faster Windows 7, Application Deployment and maintenance and Much More
sponsored by Microsoft
Webcast: |  Posted: 09 Mar 2010
Premieres: 23 Mar 2010, 11:00 EDT (15:00 GMT)
Summary: Join this chat to get answers from experts on how Desktop Virtualization can help you save costs, add more flexibility, better management and security in your Enterprise. Post questions now and review the answer during the live chat on March 23rd from 11am-2pm ET.

Self-Service: Putting Customers First Makes You a Winner
sponsored by Microsoft
White Paper: |  Posted: 05 Mar 2010
Published: 01 Apr 2009
Summary: This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support. 

Presentation Transcript: Helping IT Gain Efficiencies and Reduce Costs - Microsoft System Center
sponsored by Microsoft
Presentation Transcript: |  Posted: 24 Feb 2010
Published: 23 Feb 2010
Summary: In this presentation transcript, experts Sacha Dawes and Kenon Owens discuss topics including best practices to monitor virtual and physical workloads, meet high availability needs, improve CMBD, asset management and integrating a self-managing solution to accelerate troubleshooting and problem resolution.

Strategic Messaging - Exchange 2010 Technical Decisions for Next Generation Messaging Virtual Seminar
sponsored by Microsoft
Virtual Tradeshow: |  Posted: 11 Feb 2010
Premiered: 16 Mar 2010
Summary: By attending this complimentary, interactive, virtual seminar, you receive independent expertise focused on the evolution of Exchange Server, the limits and the pain points of previous versions, and critical considerations to keep in mind before making the decision about moving to Exchange Server 2010.

E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 3 Free security testing tools
sponsored by Microsoft
eGuide: |  Posted: 29 Jan 2010
Published: 27 Jan 2010
Summary: To keep up with the security risks that come with mobile devices, you need to know how to test Windows Mobile security, which tools are best for use with Windows-based handhelds and about general mobile device hardening best practices. With these no-cost security testing tools, you can check network security from Windows handheld devices.


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