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Reports on ITIL published by Hewlett-Packard Company

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 MORE GENERAL: Best Practices
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Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation
sponsored by Hewlett-Packard Company
White Paper: | Posted: 08 Feb 2010
Published:08 Feb 2010
Summary: This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.
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Evaluating The Cost of Ownership of IT Service Management Solutions: Lessons Learned from Real-Life Implementations
sponsored by Hewlett-Packard Company
White Paper: | Posted: 08 Feb 2010
Published:08 Feb 2010
Summary: This report is based on a series of in-depth interviews conducted by Dimensional Research. The goal of this study was to evaluate real-life experiences implementing the most current versions of HP Service Manager and BMC Remedy—the leading ITSM solutions— in order to understand the differences in long-term cost of ownership.
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IDC Report on ITIL: How to manage the IT Service Lifecycle
sponsored by Hewlett-Packard Company
White Paper: | Posted: 17 Feb 2009
Published:08 Oct 2008
Summary: Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle.
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