Customer Contact Management White Papers, Software Downloads, Definition and Webcasts

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Customer Contact Management Reports

Total Data Quality Integration Toolkit (TDQ-IT) for Master Data Management … powered by the Microsoft SQL Server SSIS 2005/2008 sponsored by Melissa WHITE PAPER: The Total Data Quality Integration Toolkit is an affordable, full-featured enterprise data integration platform and rich development environment for creating and managing data assets that can be leveraged specifically for MDM applications. TDQ-IT leverages SSIS to provide a flexible, effective solution for data quality and MDM initiatives. Posted: 20 Apr 2010 \| Published: 20 Apr 2010 TOPICS: Contact Management \| Data Governance \| Data Integration \| Data Management \| Data Profiling \| Data Quality \| Databases \| Master Data Management \| ROI \| SQL Server

Recession Proofing Your Organization with Electronic Forms sponsored by IBM WHITE PAPER: Learn how to help your organization position themselves for success with electronic forms and process automation. Posted: 04 Oct 2011 \| Published: 04 Oct 2011 TOPICS: Business Process Automation \| Contact Management \| Data Management \| Data Quality

Overhauling a Legacy Contact Center: Starting Steps sponsored by Five9 EGUIDE: Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations. Posted: 10 May 2013 \| Published: 10 May 2013 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Centers \| Contact Management \| CRM \| CRM Best Practices \| CRM Software \| Legacy Applications Software

Cloud Content Management Prioritizes Load Speeds sponsored by Enginess EGUIDE: When a page loads slowly, it hurts search rankings. Inside this expert guide, discover an interview with Concourse CTO Shane Landry, and what he did to improve slow load speeds and produce a 10% reduction in load times across websites such as Forkly, Fame10, SportsBreak, and others. Posted: 15 Jun 2018 \| Published: 31 Jan 2018 TOPICS: Cloud Computing \| Cloud Storage \| Contact Management \| Contact Management Software \| Enterprise Content Management \| Web Content Management

Reducing Costs, Compliance Woes and Customer Dissatisfaction with Distributed Claims Processing sponsored by EMC Captiva WHITE PAPER: This white paper discusses the advantages and benefits of implementing a distributed scanning and capture solution. Learn how to improve document management and better meet compliance requirements. Posted: 10 Sep 2007 \| Published: 01 Jan 2006 TOPICS: Business Intelligence \| Contact Management \| Content Archiving \| Document Management \| Document Management Software \| Electronic Discovery \| Knowledge Management \| Regulatory Compliance

7 Features of a Better ECM Experience sponsored by Enginess EGUIDE: ECM systems must evolve in order to satisfy users and meet customer experience expectations. This expert guide provides 7 core capabilities of a modern ECM system to help you satisfy your users' customer needs. Posted: 15 Jun 2018 \| Published: 07 Jun 2018 TOPICS: Collaboration \| Contact Management \| Contact Management Software \| CRM \| Enterprise Content Management \| Enterprise Content Management Software \| Mobile CRM

Securing content and access with smart management techniques sponsored by TechTarget Content Management EBOOK: When it comes to ECM systems, the challenge for content management executives is to balance security with accessibility. To help with this task, here is a handbook of best practices – exploring topics on CMS security, IAM strategies, Office 365 and more. Posted: 06 Jun 2018 \| Published: 06 Jun 2018 TOPICS: Authentication \| Authorization \| Cloud Management \| Contact Management \| Enterprise Content Management \| Information Management \| Security \| Security Best Practices

Contact Centers: How Gartner's Criteria Shook Up Vendor Rankings sponsored by Five9 EGUIDE: Uncover why organizations are shifting to contact center as a service (CCaS) to replace their current infrastructure. Posted: 03 Oct 2017 \| Published: 03 Oct 2017 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Contact Management \| Unified Messaging \| Unified Messaging Systems

Industry Credentials Insurance sponsored by Azzurri WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more. Posted: 02 Oct 2013 \| Published: 02 Oct 2013 TOPICS: Compliance (Systems Operations) \| Contact Center Management \| Contact Centers \| Contact Management \| Customer Data Management \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service

Presentation Transcript: To BLOB or Not to BLOB? Storage Optimization Demystified sponsored by AvePoint, Inc. PRESENTATION TRANSCRIPT: Join SharePoint MVPs Dan Holme and Randy Williams for a balanced, intelligent, detailed examination of the technologies and issues surrounding BLOB externalization. Posted: 18 Aug 2011 \| Published: 09 Aug 2011 TOPICS: Contact Management \| Data Center Management \| Data Centers \| Data Collection \| Data Management \| Data Management Software \| Data Storage \| Database Administration \| Database Management \| Database Management Software \| Databases

Customer Contact Management Reports