Contact Center Outsourcing Multimedia

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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Become an Automated, Agile Enterprise sponsored by Hewlett Packard Enterprise WEBCAST: The pressure is on for IT to become more agile, and while many organizations have responded by leveraging cloud and automation, the promise of seamless service delivery often goes unfulfilled. In this webcast, discover a better approach to automation that takes inspiration from the manufacturing world -- IT as an "assembly line." Posted: 12 Jun 2014 \| Premiered: Jun 12, 2014 TOPICS: Agile Manufacturing \| Application Deployment \| Application Development \| Business Process Automation \| Business Process Management \| IT Service Management \| IT Services

Get Quick & Easy Access to IT Staffing with IM Link sponsored by Ingram Micro WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank. Posted: 12 Dec 2013 \| Premiered: Oct 25, 2013 TOPICS: IT Departments \| IT Management \| IT Managers \| IT Service Centers \| IT Services \| IT Workforce \| Staffing

Hybrid ITSM: Because having one option isn't an option sponsored by FrontRange Solutions Inc. VIRTUAL ENVIRONMENT: This interactive resource discusses how you can make your business more efficient, compliant, and secured with the help of a hybrid IT service management solution. Posted: 28 Jun 2013 \| Premiered: 28 Jun 2013 TOPICS: Cloud Computing \| Cloud Management \| IT Service Management \| IT Services \| IT Systems

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage sponsored by IBM VIRTUAL TRADESHOW: Access this resource to learn how to optimize operations, performance, analytics, automation and delivery of your IT services in today's complex on-premise, hybrid and cloud environments. You'll be able to select from a wide array of content in different media formats to help you make smarter decisions now and for your organization's future. Posted: 27 Oct 2014 \| Premiered: Oct 27, 2014 TOPICS: Cloud Computing \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Management \| IT Services

Changing the Perception of IT – What Your Customers Won't Tell You sponsored by ServiceNow WEBCAST: This webcast covers the negative perception of IT and how you can shake that image. Posted: 28 Oct 2013 \| Premiered: Oct 24, 2013 TOPICS: Data Center Management \| IT Best Practices \| IT Departments \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Workforce

Top Tips for Collecting, Storing, and Analyzing Operations Log Data sponsored by Hewlett Packard Enterprise WEBCAST: View this webcast to learn about an operations log intelligence program that enables you to easily collect, centralize, archive and search your log files. Watch now for a brief demonstration of this software and explore the many benefits it can offer your organization. Posted: 09 Jun 2014 \| Premiered: Jun 9, 2014 TOPICS: Data Analytics \| Data Management \| IT Auditing \| IT Management \| IT Service Management \| IT Services \| Log Management \| Operational Metrics (Systems)

TOPS-HP Video Case Study: IT Infrastructure Migration sponsored by Hewlett-Packard Enterprise WEBCAST: In this on-demand video case study, learn how the right technology partner enabled grocery store retailer TOPS Markets to seamlessly migrate its IT infrastructure during the busy retail season. Tune in to learn more now. Posted: 07 Feb 2014 \| Premiered: Dec 31, 2010 TOPICS: Business Integration \| Business Integration Software \| Business Management \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Systems \| Mergers and Acquisitions

Build the Intelligent, Integrated Enterprise sponsored by Red Hat WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions. Posted: 20 Apr 2012 \| Premiered: Apr 20, 2012 TOPICS: Business Environment \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Service Level Management \| SOA

EMC and Microsoft Delivering Network Aware Service Management sponsored by Microsoft WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. Posted: 28 Nov 2007 \| Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT) TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO