Customer Experience White Papers

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Single Source of Truth
sponsored by SOASTA, Inc
WHITE PAPER: With real user measurement (RUM), you can measure perceived load time for your users at the exact point of engagement, so you know exactly where to improve performance for better outcomes. In this white paper, get an overview of the business and technical aspects of measuring performance with RUM.
Posted: 07 Jan 2014 | Published: 07 Jan 2014

SOASTA, Inc

Solution Brief: SAP and Blue Coat
sponsored by BlueCoat
WHITE PAPER: Blue Coat’s WAN Optimization technology is especially well suited to improving response times and reducing bandwidth consumption for SAP users, by prioritizing SAP applications and guaranteeing performance over non-critical or recreational traffic.
Posted: 08 Apr 2011 | Published: 07 Apr 2011

BlueCoat

Compuware Helps Best Buy Optimize Its Internet Channel
sponsored by Compuware
WHITE PAPER: Read up on how one company implemented an application performance management (APM) solution to ensure real-time availability and responsiveness for increased customer satisfaction.
Posted: 22 Oct 2013 | Published: 16 Apr 2013

Compuware

Web User Experience: Common Indicators for Business and IT Collaboration
sponsored by Dell Software
WHITE PAPER: This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT. 
Posted: 29 Dec 2010 | Published: 27 Dec 2010

Dell Software

Top 3 Reasons for IT to Adopt Desktop Virtualization
sponsored by VMware
WHITE PAPER: This whitepaper explains the three major reasons organizations should absolutely consider VDI for the business.
Posted: 07 Oct 2013 | Published: 07 Oct 2013

VMware

E-Procurement Usability: The Good, The Bad and The Ugly
sponsored by Simplifying-IT
WHITE PAPER: A costly, complicated migration to a best-of-breed e-Procurement platform is not the only way to achieve a consumer-friendly user interface (UI) and ensure user adoption. Read this paper to discover a cost-effective alternative that allows SAP ERP users to leverage their existing infrastructure to achieve e-Procurement adoption.
Posted: 09 Jan 2012 | Published: 31 Jul 2010

All resources sponsored by Simplifying-IT

11 Usability Rules for IT Developers
sponsored by OutSystems
WHITE PAPER: In this resource, learn how to take usability into consideration from the start of an app development project, and discover 11 usability rules particular for IT developers, to help you better understand and cater to your users.
Posted: 04 Sep 2013 | Published: 04 Sep 2013

OutSystems

The 4 Secrets of a Successful API
sponsored by MuleSoft
WHITE PAPER: This informative white paper reveals 4 secrets of building a successful application programming interface (API), including design for great user experience, optimize for use case, and more.
Posted: 28 Apr 2014 | Published: 28 Apr 2014

MuleSoft

Case Study: Fransicican Missionaries of Our Lady Health System
sponsored by AppSense
WHITE PAPER: Read this whitepaper to learn how one major healthcare provider that manages roughly 13,000 employees and 8000 contract staff were able to use user virtualization to improve clinical workflow and gain a competitive advantage.
Posted: 19 Jul 2013 | Published: 18 Jul 2013

AppSense

Tablets Welcomed. How to Get Any Device, on Any Network Reliably and Securely
sponsored by Cisco
WHITE PAPER: Discover how you can embrace the tablet invasion into your workplace with an architectural network approach that will enhance user experience, mitigate security issues, and enforce effective management.
Posted: 24 Jul 2012 | Published: 30 Jun 2011

Cisco