WHITE PAPER:
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
WHITE PAPER:
Read this paper to learn how IT decision makers can drive better business performance through strong strategic, tactical, and advanced reporting.
WHITE PAPER:
Virtualization offers a more flexible solution where resources can be redistributed in accordance with shifting demands. However, virtualization resources add a new abstraction layer to the infrastructure stack, which can complicate IT service optimization. Read on to learn best practices for optimizing IT services in complex virtual environments.
WHITE PAPER:
Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market.
WHITE PAPER:
Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.
WHITE PAPER:
How can organizations understand SOA and manage the migration to SOA? The New SOA Maturity Model provides a visionary framework that aligns IT action with business benefit. Read this paper to assess your organization's SOA readiness.
WHITE PAPER:
Is your organisation ready to explore the benefits of cloud computing? Read this white paper from IBM and discover how an enterprise architecture approach can help you take the first critical steps to success with Cloud.
WHITE PAPER:
This white papers talks about the challenges facing the UK annuity market and the strategies that can be taken by the product providers to meet them. The paper also talks about how Wipro can partner with providers to tap the
opportunities present in the marketplace.
WHITE PAPER:
This paper explores the opportunities and challenges presented by the introduction of services on 4G networks, and examines how a strategic BI implementation can help to transform the services a company provides while managing costs of providing them. It also considers the variety of practical applications of a BI system.
WHITE PAPER:
This white paper presents the Microsoft Corporation vision for service orientation and service-oriented architecture in enterprise computing.
