Satellite Radio White Papers

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Emerging Markets Are Upbeat on Cloud sponsored by Cisco Systems, Inc. WHITE PAPER: This whitepaper details the results of an extensive study that was conducted to find out the impact of new trends on IT consumption. Posted: 17 Dec 2013 \| Published: 07 Oct 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Service Management \| IT Services

Meeting the Exploding Demand for New IT Services sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper details how IT must shift in the face of new technology trends in order to keep their end-users productive and happy. Posted: 16 Jun 2014 \| Published: 16 Jun 2014 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Cloud Computing: Business Benefits With Security, Governance and Assurance Perspectives sponsored by ISACA WHITE PAPER: This paper clarifies what cloud computing is, identifies the services offered in the cloud, and also examines potential business benefits, risks, and assurance considerations. Read on to learn more about cloud computing from security, governance, and assuarance perspectives. Posted: 10 Feb 2010 \| Published: 01 Dec 2009 TOPICS: Cloud Computing \| Compliance (Systems Operations) \| Governance, Risk, Compliance (GRC) \| Infrastructure Services \| IT Services \| National Institute of Standards and Technology \| Platform as a service \| Scalability Testing \| Software as a Service

Realizing integrated interconnected service chain sponsored by IBM WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise. Posted: 17 Jul 2013 \| Published: 30 Jun 2012 TOPICS: Cloud Computing \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL \| Outsourcing \| Service Level Management

From Fear to Value: CIO Strategies for Propelling Business Through the Economic Crisis sponsored by IBM WHITE PAPER: This whitepaper outlines key strategies for CIOs to drive business results through the economic crisis. Posted: 28 May 2013 \| Published: 06 Mar 2009 TOPICS: CIOs \| Economic Environment \| Enterprise Systems \| IT Infrastructure \| IT Management \| IT Services

Gain Social Insight: Connect Business And IT into One Conversation sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster. Posted: 04 Jun 2014 \| Published: 31 Mar 2014 TOPICS: Collaboration \| IT Management \| IT Service Management \| IT Services \| Social Computing \| Web 2.0

IBM Service Management: Driving growth for Managed ICT Service Providers sponsored by IBM WHITE PAPER: Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services. Posted: 03 Oct 2011 \| Published: 03 Oct 2011 TOPICS: Business IT Alignment \| Business Management \| Cloud Management \| IT Service Management \| IT Services \| Management Service Providers

Showing the Value of Your Services and Becoming a Trusted Advisor sponsored by Solarwinds MSP WHITE PAPER: This informative guide explores 7 key tips for MSP success and how you can provide top-tier services. Posted: 25 Apr 2014 \| Published: 25 Apr 2014 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services sponsored by Lenovo and Intel WHITE PAPER: This white paper details the value of an exceptional support team. Posted: 17 Oct 2014 \| Published: 01 Aug 2013 TOPICS: Data Center Management \| Data Centers \| IT Consulting Services \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Server Management

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization sponsored by TechExcel WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Asset Management (Finance) \| Business Process Management \| CRM \| Customer Satisfaction \| ERP \| Help Desks \| IT Services \| ITIL \| Productivity